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Customer Service Assistant - Longdales House

BG (Lincoln) Ltd

Salary:   £14,717 Pro-rata
Closing Date:   Thursday 22 February 2018
Interview Date:   Monday 05 March 2018
Reference:  PERM-85-2018


Part time - 30 hours per week

BG (Lincoln) Ltd is the commercial arm of Bishop Grosseteste University. We provide food and beverage services across the Bishop Grosseteste campus through our retail outlets Curiositea, Refectory and Bar BG. We also run The Venue Cinema and Longdales House, an eighteen-bedroom guesthouse, and we operate a commercial conferencing business that makes full use of our unique on site facilities.

We are looking to recruit a Customer Service Assistant into our Longdales House business who will work in collaboration with the wider team to enhance the experience of our customers. As well as taking and monitoring bookings from several sources, you will act as the first point of contact when guests book in and you will look to help resolve any issues as they arise. This is a truly hands on role encompassing many aspects of running a busy guesthouse. You will need an excellent telephone manner and must have a working knowledge of Microsoft word and excel.

As part of the role you will assist with our social media output, help replenish room stocks and complete laundry returns.

Due to the nature of this role, we cannot offer employment to persons under the age of 18.

Reporting to the Team manager (Commercial), working hours will include evening and weekends on a rota basis.

Previous experience in a similar role would be an advantage but is not essential, as we will give full training to the successful candidate.

We actively look to promote from within our team and development is encouraged through our review process.

Successful candidates may be required to support us in other areas of our business at peak trading times throughout the year.

The closing date for this job vacancy has now passed, and applications are no longer being accepted for this position

Further details:


BG Lincoln Limited

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